Cancellation Policy
If you need to cancel, contact us as soon as possible. Charges usually increase closer to the departure date.
Draft policy: highlighted items must be completed by the business owner, and the policy reviewed, before this website goes live.
Effective date: [effective date]
How to cancel
Cancellations must be made in writing by WhatsApp or email from the lead traveller. The cancellation date is the date we receive your message.
Cancellation charges
More than [X] days before departure: [charge].
Between [X] and [Y] days before departure: [charge].
Less than [Y] days before departure or no-show: [charge].
Supplier charges (airlines, hotels, visa fees) apply in addition where they are non-refundable.
Changes to your booking
Date, name or hotel changes are subject to availability and any difference in price, plus supplier change fees.
If we need to change or cancel
If a supplier or authority changes or cancels a service, we will offer you a suitable alternative or a refund of amounts recovered from the supplier.
Visa refusal
If your visa is refused, hotel and flight cancellation charges may still apply. [owner to confirm]